We're sorry to see you go from BLYNEST. Here's how to delete your account and associated data.

📱 How to Delete in the App:

  1. Open the BLYNEST app
  2. Tap your Profile Icon (top right corner)
  3. Go to Settings
  4. Select Privacy & Security
  5. Tap Delete Account
  6. Enter your password to confirm
  7. Confirm the final deletion prompt

❌ What Will Be Deleted:

✅ What Will Be Retained:

⏱️ Data Retention Timeline:

Now
Real-time location tracking stops immediately
1-6 hours
Account removed from all family groups
24 hours
Profile removed from all member lists
30 days
Location history permanently deleted
90 days
All backup copies permanently deleted

📧 Can't Delete in the App?

If you're unable to delete your account from the app, you can request deletion via email:

Email: neurexpvtltd@gmail.com

Subject Line: "Delete My Account"

Include in the email:

📍 Response Time: Within 48 hours

❓ Frequently Asked Questions

Q: Is account deletion permanent?
A: Yes, account deletion is permanent and cannot be undone. Please ensure you want to proceed before confirming deletion.
Q: Can I recover my account after deletion?
A: After 90 days, all data is permanently deleted and cannot be recovered. If you delete your account within the first 90 days, contact support immediately to request recovery.
Q: What happens to my location data?
A: Real-time location stops immediately. Historical location data is retained for 30 days, then permanently deleted for privacy.
Q: Do other family members lose access?
A: Yes. Once your account is deleted, all family members lose the ability to see your location and access your profile.
Q: What about data backups?
A: Backup copies are kept for 90 days for system recovery and security purposes, then permanently deleted.
Q: Can I delete selective data instead of the whole account?
A: Yes! In Privacy Settings, you can delete location history, clear cache, or leave specific family groups without deleting your account.

⚠️ Important Notice:

Deleting your account will remove you from all family groups and stop all location sharing. If you have pending emergency alerts or are a caregiver for others, please notify them before deleting your account.

🔒 Privacy & Legal Information

For detailed information about data handling and privacy: